Contact Support Options
Determine which Contact Support buttons are available on the SKY homepage at SKY Admin / Utilities.
SSI Support
Configure settings for contacting SSI Support. This button will open a new email window to send a message to SSI Support and open a new ticket.
Choose to Enable for all users or Enable for some users. If Enable for some users is selected, choose Add/Remove Users to choose for which SKY Users this button should be available. A User can be removed from this list by selecting the Delete icon.
Internal Support
Configure settings for contacting internal support. This button can be set to open a URL or send an email to a different email address such as the company's own Support department.
Choose to Enable for all users or Enable for some users. If Enable for some users is selected, choose Add/Remove Users to choose for which SKY Users this button should be available. A User can be removed from this list by selecting the Delete icon.
Enter the Button Label then the Support Email Address or URL. If entering an email, an Email Subject Line can be entered that will automatically copy over to the new email window.
TeamViewer
Configure settings for TeamViewer.
With this option enabled, a Launch TeamViewer button will be available in the Need Help? section of the SKY homepage. Selecting this button will initiate a TeamViewer download and allow SSI Support to connect and assist.
Note: A window will display upon selecting Launch TeamViewer to confirm connecting to TeamViewer.
Once Save Settings is selected, the enabled button(s) will be displayed on the SKY homepage under the app icons.
Display Company Name
Enabling this option displays the Company Display Name on the SKY homepage. The Company ID is read-only information. Upon enabling this option, the Company ID defaults as the Company Display Name but this can be changed. The Company Display Name field is required if Show Company Name is turned on.
Once saved, the Company Display Name will be shown on the homepage of SKY.
