If reordering Products is enabled in SKY Admin, Products can be reordered under the Ellipsis in the following places:
Selecting this option navigates to the Reorder Product form. Terms for the Reorder Process display at the top.
Service Method
Choose to Add Delivery Address, Select a Field for Delivery, or Pickup.
Delivery Address
Populate the Delivery Address, Contact Information, and Delivery Date.
All fields here are required. If texts should not be sent to the phone number listed, check Do not text this number.
Select a Field for Delivery
Indicate the Field Name, Contact Information, and Delivery Date. The Field Name drop-down provides a list of the Grower's Fields to choose the Field where the Product should be delivered.
If texts should not be sent to the phone number listed, check Do not text this number.
Pickup
Indicate the Pickup Address, Contact Information, and Pickup Date. The Pickup Address drop-down lists the Pickup Addresses saved in SKY Admin.
Note: A Pickup Address must be entered in SKY Admin for Pickup to be available.
If texts should not be sent to the phone number listed, check Do not text this number.
Products
In the Products section, enter the Quantity needing ordered. Choose + Additional Product Requests to open an optional text field regarding the Product Request. Any Products can be removed from the order by selecting the Trash Can.
Additional Information
Any additional Comments can optionally be entered in this section.
Once all information is populated, choose Request Order. A notification will be sent to SKY to indicate this request has been submitted if the Subscription is set up for Reorder Products Requests.
The Requested Orders page displays and lists the item just requested along with any other submitted requests. Use the Filters and/or the Search bar to locate specific requests.
Select the Expand icon to view additional details regarding that request. The Ellipsis icon gives the option to Cancel the order if this is enabled in SKY Admin.
Once the request has been approved or denied, the Grower will receive a notification with a link to navigate to the Requested Orders page. The Status will be updated to Approved or Denied. If approved, the Approved Date will be populated. The Reason for Denial can be found by viewing the request's additional details.
